Act/React/React

If there's anything I've learned in this profession, it's that nothing ever goes as planned. You can write out a plan, communicate it line by line to everyone involved, get buy in, and a day later that plan will change. You can also write an email and intend the message to be received one way, but the person on the other end takes it a different way. Or, better yet, say something in person and have it twisted or misheard, only to land with someone else and completely confuse important details. Communications are tough, and no one can claim to have them right, because every person communicates differently. So just remember: no matter what you do, you cannot control the reaction to your actions. And that is perfectly fine, as long as your intent is genuine, your approach is honest, and your reaction is swift and corrective.

Happy Thanksgiving everyone.